Terugbetalingsbeleid
Last updated: 10 August 2026
We want you to feel confident when shopping with Weighplate Europe AB. This policy explains how returns, withdrawals, refunds and faulty products are handled.
This policy does not limit any mandatory consumer rights available to you under applicable law.
1. 30-DAY RETURN POLICY
We offer a 30-day return period for eligible products.
The 30-day period begins on the day you, or a person designated by you, receives the product.
To start a return, contact us at:
Please include your order number and the reason for your return.
Returns are handled by mail. Please contact us before sending your product back so that we can provide the correct return instructions and return address.
Products sent to us without first requesting a return may experience delays in processing.
2. YOUR STATUTORY RIGHT OF WITHDRAWAL
Consumers purchasing online within the EU/EEA generally have a statutory right to withdraw from a distance purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, you must clearly inform us of your decision within the withdrawal period.
You can contact us at:
You may inspect the product in the same way that you reasonably could in a physical store to determine its nature, characteristics and functionality.
If the product has been handled more than necessary for this purpose, you may be responsible for any resulting reduction in value to the extent permitted by applicable law.
After notifying us of your withdrawal, the product must normally be returned without undue delay and no later than 14 days after notifying us.
3. RETURNS BETWEEN DAY 15 AND DAY 30
In addition to your statutory rights, Weighplate Europe AB voluntarily allows eligible returns for up to 30 days after delivery.
For returns initiated after the statutory withdrawal period has expired, the product must:
- be unused and in resalable condition;
- include all accessories, components and documentation supplied with it;
- not be damaged due to misuse, neglect or improper handling; and
- where reasonably possible, be returned in its original packaging.
This additional 30-day return right does not restrict any statutory rights relating to faulty products.
4. RETURN SHIPPING COSTS
For returns made because you changed your mind or exercised your right of withdrawal, the customer is responsible for the direct cost of return shipping, unless otherwise stated by us.
There is no restocking fee.
We recommend using a trackable shipping method. We are not responsible for return packages lost before they are received by us.
If a product is confirmed to be faulty, damaged on arrival, incorrect or otherwise our responsibility under applicable consumer law, we will bear the reasonable return shipping cost where required by law.
5. REFUNDS
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method, unless otherwise agreed.
For a valid statutory withdrawal made within the applicable withdrawal period, we will refund payments as required by law, including the cost of our least expensive standard delivery option where applicable.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost does not have to be refunded.
We may withhold a refund until we have received the returned product or you have provided evidence that the product has been sent back, whichever occurs first, where permitted by law. EU consumer rules expressly permit this.
Refunds are issued without undue delay. After we issue the refund, your bank, card issuer or payment provider may require additional processing time before the funds appear in your account.
6. RETURNS MADE BETWEEN DAY 15 AND DAY 30
For returns accepted under our voluntary 30-day return policy after the statutory withdrawal period has expired, we will refund the purchase price of the returned product once the return has been received and approved.
Original shipping charges are not refundable for voluntary returns made outside the statutory withdrawal period, unless required by applicable law or otherwise agreed by us.
The customer is responsible for return shipping costs.
7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If your product arrives damaged, defective, does not function correctly or you have received the wrong product, contact us at:
Please provide:
- your order number;
- a description of the issue; and
- photographs or video where reasonably necessary to demonstrate the problem.
We will assess the issue and provide an appropriate solution in accordance with applicable consumer law.
Depending on the circumstances, this may include repair, replacement, price reduction or refund.
If the claim is valid and we are legally responsible for the defect, you will not be required to bear return shipping costs that are our responsibility.
8. STATUTORY COMPLAINT RIGHTS
Our return policy is separate from your statutory rights regarding faulty products.
Consumers covered by Swedish consumer law generally have the right to complain about an original defect for three years. The Swedish Consumer Sales Act is mandatory and a commercial warranty cannot reduce these rights.
Consumers in other countries retain any mandatory consumer rights that apply to them.
Our 2-year commercial warranty, where offered, is an additional benefit and does not replace or reduce statutory consumer rights.
9. CANCELLING AN ORDER BEFORE DELIVERY
If you wish to cancel an order that has not yet been dispatched, contact us as soon as possible at:
We will make reasonable efforts to stop the shipment.
If the order has already been dispatched, you may need to receive the product and follow the return procedure described above.
Nothing in this section limits any statutory right you may have to cancel or withdraw from your purchase.
10. EXCHANGES
We do not currently guarantee direct exchanges.
If you would like a different product, the fastest option is normally to return the eligible product in accordance with this policy and place a new order.
Your statutory rights regarding faulty or incorrectly supplied products remain unaffected.
11. SALE AND DISCOUNTED ITEMS
Products purchased during a sale or with a discount code are subject to the same statutory withdrawal and consumer rights as products purchased at full price.
A discount or promotional price does not remove your statutory consumer rights.
12. HOW TO START A RETURN
To request a return:
Contact support@weighplate.com
Include your:
Order number
Full name
Reason for return
We will provide the appropriate return instructions.
Do not send returns to our registered business address unless we specifically instruct you to do so.
13. CONTACT INFORMATION
Weighplate Europe AB
Organisation number: 559577-8985
VAT number: SE559577898501
Kungsgatan 72A
461 35 Trollhättan
Sweden
Customer support: support@weighplate.com
Business contact: dani@weighplate.com
Phone: +46 72 288 84 72
